Reference

How gamebaji Handles Your Personal Information

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your wallet secure. This policy explains exactly what data we hold, why we hold it, and what control you have over it.

Account Data ProtectionPayment Info HandlingYour Rights ExplainedCookie TransparencyLocal Wallet Privacy

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What We Collect and Why We Keep It

gamebaji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we ask for your name, phone number and email address. If you fund your account through bKash, Nagad or Rocket, we store the transaction reference, the amount and the timestamp so we can reconcile your balance and handle any

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disputes. We do not store your mobile wallet PIN or full payment credentials on our servers. Device information such as your browser type, screen size and operating system version helps us serve the correct lobby layout and detect unusual login patterns that might indicate someone else
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accessing your account. We use cookies to remember your session and language preference; you can clear these from your device settings at any time. Your data is held on encrypted servers, and access is limited to staff who need it for account operations or support queries.
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We do not sell personal information to advertisers or unrelated third parties. If a regulatory body in an eligible jurisdiction requires us to share records, we comply only to the extent the law demands and notify you where legally permitted. Data retention follows a simple rule:
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we keep your information for as long as your account is active plus a reasonable wind-down period, after which it is permanently deleted unless a legal obligation says otherwise. Availability of our services depends on your local law and eligible regions, and this policy applies only
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where you are permitted to hold an account with us.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you want to know what personal information we hold, need a correction, or wish to request deletion, our support paths are open. We respond to privacy-related queries with priority because your data rights are not optional extras. You can reach us through live chat on the site, by email, or through our social channels, and we aim to acknowledge every privacy request promptly.

Team online

Live Chat

Open the chat widget from any page on your mobile or desktop browser. Tell the agent your query is about personal data and they will route you to the privacy queue. No need to leave the site or wait for a callback.

Email Request

Send a message to our support email with the subject line 'Data Request' and include your registered phone number. We use this to verify your identity before releasing or modifying any account records tied to your profile.

Social Channels

Reach us through our verified social media accounts if you prefer. Send a direct message outlining your request. We will never ask for your wallet PIN or full credentials over social media, so treat any such message as suspicious.

DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Privacy is not a checkbox exercise for us. Every layer of account interaction, from the moment you enter your phone number to the point you request a withdrawal via Nagad or Rocket, follows structured data handling rules. Below are the six areas where our practices directly affect you, explained without jargon so you know what happens behind the interface.

Data Encryption

All personal and transactional data travels over SSL-secured connections and rests on encrypted storage. Even internal staff access requires multi-factor authentication, so your bKash deposit references and account details stay protected at every stage of their lifecycle.

Cookie Usage

We set session cookies to keep you logged in and preference cookies to remember your language and lobby layout. No advertising trackers from third parties are loaded by default. You can clear cookies from your browser or device settings whenever you choose.

Account Security

Your login is protected by OTP verification sent to your registered mobile number. If we detect an unfamiliar device or location pattern, we pause the session and ask you to confirm via SMS before granting access to your wallet balance or withdrawal options.

Data Retention

We keep your records active while your account is open. After you close it, we retain minimal data for a limited wind-down period to handle any pending Rocket or Nagad refunds. Once that window passes, personal information is permanently removed from our systems.

Who Sees Your Data

Only operations and support staff with a direct need can view your information. We do not share personal details with marketing partners, affiliate networks or unrelated platforms. Regulatory disclosure happens only where required by law in eligible jurisdictions.

Requesting Changes or Deletion

You can ask us to correct inaccurate details, export your data in a readable format, or delete your account entirely. Submit your request through live chat or email, verify your identity with the OTP step, and we process the change without unnecessary delay.

Common Questions About Your Data Rights

These are the questions our support team receives most often about privacy and personal information. Each answer reflects how we actually operate, not a generic legal template. If your question is not covered here, reach us through live chat or email and we will give you a clear, direct response.

We collect your name, phone number, email address and the device details you use to access the site. When you deposit through bKash, Nagad or Rocket, we also store the transaction reference and amount for reconciliation. We never ask for your wallet PIN.

No. We do not sell or share your personal data with advertisers, affiliate networks or unrelated third parties. The only exception is where a legal authority in an eligible jurisdiction compels disclosure, and we notify you where permitted by law.

After account closure, we retain minimal records for a short wind-down period to settle any pending transactions or refunds through Nagad or Rocket. Once that period ends, your personal information is permanently deleted unless a legal obligation requires otherwise.

Yes. Contact our support team through live chat or email with a data export request. After verifying your identity through the standard OTP step, we compile your records into a readable format and send them to your registered email address.

Open a live chat session or send an email with the details you want corrected. We will verify your identity, update the record, and confirm the change back to you. Common corrections include phone number updates and name spelling fixes.

We use session cookies to keep you logged in and preference cookies for language and layout memory. No third-party advertising trackers are loaded. You can clear or block cookies from your browser settings, though doing so may log you out of your current session.

Transaction references and amounts are transmitted over SSL and stored on encrypted servers. We never hold your wallet PIN or full mobile money credentials. Internal access to payment records requires multi-factor authentication from authorised operations staff only.

If we detect unauthorised access to personal data, we notify affected account holders through their registered email and SMS. The notification includes what data was involved, what steps we are taking, and what you should do to secure your account immediately.

This policy applies to anyone holding an active account with us in an eligible region. Access and eligibility depend on your local law. If your jurisdiction does not permit use of our services, this policy does not create any right to open or maintain an account.

Send a deletion request through live chat or email, then verify your identity with the OTP sent to your phone. We close the account, settle any remaining balance via your chosen method (bKash, Nagad or Rocket), and permanently remove your personal records after the wind-down period.

How gamebaji Handles Your Personal Information

How to Reach Us About Your Data

Live Chat

Email Request

Social Channels

How We Protect and Manage Your Information

Data Encryption

Cookie Usage

Account Security

Data Retention

Who Sees Your Data

Requesting Changes or Deletion

Common Questions About Your Data Rights

01 What personal data does gamebaji collect when I open an account?

02 Does gamebaji share my information with other companies?

03 How long do you keep my data after I close my account?

04 Can I request a copy of all the data you hold on me?

05 How do I correct wrong information on my account?

06 What cookies does the site use and can I block them?

07 How is my bKash or Nagad transaction data protected?

08 Will I be notified if there is a data breach?

09 Does this privacy policy apply to all users regardless of location?

10 How do I request full deletion of my account and data?

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